Forced arbitration is unfair and abusive. Companies don't timely pay their fees. They drag out what would otherwise be quickly resolved court claims. The AAA doesn't administer impartially. Arbitrators with conflicts are appointed. The rules are optional. There's no accountability mechanism for the arbitration firms or the arbitrators. And on and on. I could write a book.
This is a companion discussion topic for the original entry at https://blog.levelplayingfield.io/i-beat-citibank-and-so-can-you/